Nomad

FREIGHT COSTS

Freight costs for a Roof Top Tent are a flat rate of $279.00 for VIC, NSW, ACT and QLD, $379.00 for SA, and $479.00 for TAS, WA and NT, arranged by our Sales Team to your nearest Mainfreight Depot. Click here to view the list of Mainfreight depots.

If you’d like to explore alternative 3rd Party Agent depots that might be closer to you, please reach out to us. Please note that additional freight costs will apply for this option.

Alternatively, you can arrange your own freight or collect the tent from our HQ on the Gold Coast.

Please note: Incorrect freight selection during the checkout process will be either credited during the custom quote process or refunded entirely.

FREIGHT & DELIVERY INFORMATION

• Delivery Process: Roof top tents are shipped to the customer’s nearest Mainfreight depot for pickup. Customers are responsible for arranging pickup or organising onward delivery.
• Inspection at Pickup: Inspect packaging and contents thoroughly before accepting from the depot. If you notice visible damage, do not accept and contact us immediately.
• Post-Pickup Responsibility: Bushwakka is not responsible for damage, loss, or theft after the tent is accepted from the Mainfreight depot.
• Check Promptly: Inspect all parts within 7 days of pickup. Report missing or damaged parts promptly. Claims reported after 14 days may not be accepted due to difficulty determining the cause of damage.
• Important Note: Delayed inspection or reporting may limit our ability to assist with claims. Verify your tent’s condition as soon as possible after pickup.

WARRANTY INFORMATION

• Manufacturer’s Warranty: The Doghouse, Nomad, Nomad X 1.2, Nomad X 1.4, Stellar and Shack carry a 24-month manufacturer’s warranty for tents purchased from 27 August 2026 onwards. The Flipside 15 and Sidekick carry a 12-month manufacturer’s warranty. Tents purchased before 27 August 2026 carry the previous 12-month warranty period.
• What’s Covered: Manufacturing defects in materials and workmanship, from the date of dispatch.
• What’s Not Covered: Normal wear and tear, misuse, accidental damage, improper use, improper mounting, failure to follow care instructions, punctured or torn canvas, UV degradation over time, condensation, zipper damage from excessive force, surface rust where lanolin maintenance has not been carried out, damage occurring in transit, or damage caused by factors outside the intended use of the product.
• Wind and Weather Damage Not Covered: Do not use your roof top tent in adverse weather conditions, such as high winds or storms, as damage from these is not covered under warranty.
• Correct Mounting: Warranty coverage requires correct mounting with load-rated brackets or systems. Bushwakka reserves the right to deny claims if recommended mounting distances or approved systems (supplied, Bushwakka alternatives under ALL Accessories > Mounting Brackets, or outlined in our Fitting Advice) are not used.
• Self-Installation: If you choose to self-install your rooftop tent, any damage arising from improper installation is not covered under warranty. We recommend installation by a qualified professional. Bushwakka offers professional installation at our Gold Coast HQ — call (07) 5515 7912, Extension #1.
• Labour and Third-Party Costs: Our warranty covers repaired or replacement products and parts. It does not cover labour, installation, removal, or costs charged by a third party.
• Consumer Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and for minor issues we will work with you to find the best solution.
• For full warranty terms, including the claims process, refunds and chargebacks, please refer to our Warranty Information page.

CARE TIPS

• Open Zippers Fully: Open any zippers fully before folding the bag to avoid stress on the zipper.
• Pack Canvas Tightly: Roll up the canvas tightly to minimise movement during travel and prevent rubbing and holes in the canvas.
• Protect Metal Parts: Use lanolin spray on brackets and metal components to protect against surface rust.
• Maintain Waterproofing: Apply canvas reproofer spray regularly to maintain waterproofing.
• Check Bolts Regularly: Check bolts regularly, as they may loosen during travel.
• Clean After Every Trip: Brush off dirt and debris with a soft brush. Use lukewarm water and mild, non-detergent soap for canvas or fabric. Rinse thoroughly and air-dry completely before packing.
• Manage Condensation: Wipe down interior condensation before packing. Always ventilate and use moisture absorbers to assist with condensation.
• Prevent Mould: Fully dry the tent before storing, ideally in a shaded, well-ventilated area. If wet or condensation forms, set up the tent at home or partially open it to dry completely. Use a fan in humid conditions to speed up drying.
• Maintain Zippers: Clean zippers with a soft brush to remove sand or dust. Apply silicone-based lubricant or wax to keep zippers smooth. Open and close fully when packing.
• Check Mounting Hardware: Before and after trips, tighten bolts, brackets and rails.
• Prevent Rust: Apply lanolin spray or rust-preventive lubricant to metal parts (ladders, hinges) every 3–6 months. Clean with fresh water after coastal trips.
• Pack Securely for Travel: Fold the tent tightly and secure in its cover to prevent rubbing or tears. Use extra tie-down straps on corrugated roads.
• Store Properly: Keep in a dry, well-ventilated, shaded area, elevated off the ground. Use a breathable cover if stored on a vehicle.
• Avoid Overloading: Do not exceed the tent’s maximum weight capacity to prevent structural damage.

FITTING ADVICE

• Use the supplied mounting system, or a Bushwakka-approved alternative listed in our Fitting Advice.
• Observe the minimum bracket spacing specified for your tent.
• Use every mounting point provided. Do not fit using fewer bolts than supplied.
• Do not over-tighten fixing bolts, and apply anti-seize compound to stainless steel bolts.
• Confirm with your roof rack or bar manufacturer that your setup is rated for the tent’s weight, both static and in motion.
• Re-check all mounting hardware before and after every trip.
• Warranty claims may be denied if the roof top tent is not mounted with load-rated brackets or systems.