Warranty Information

Bushwakka Adventure Gear Warranty Information

At Bushwakka Adventure Gear PTY LTD, we take pride in our standards, research, development, and customer experience. However, we understand that things don't always go as planned. Below is everything you need to know about our warranty policy.

For any warranty-related inquiries, call us on (07) 5515 7912, Extension #4.

Warranty Periods

All warranty periods are effective from the dispatch date and cover manufacturing defects in materials and workmanship only.

Rooftop Tents — Doghouse, Nomad, Nomad X 1.2, Nomad X 1.4, Stellar, Shack	24 months for tents purchased from 27 August 2026 onwards. Tents purchased before this date carry a 12-month warranty.
Rooftop Tents — Flipside 15, Sidekick	12 months
Awnings	12 months
Bushwakka-branded accessories	12 months
Partner brand products	Follows the manufacturer's own warranty policy. Please contact the partner brand directly for warranty claims.

Warranty does not cover incorrect use, incorrect mounting, normal wear and tear, misuse, accidental damage, or damage caused by factors outside the intended use of the product.

Wind-related damage is not covered — we do not recommend opening your awnings or rooftop tents in adverse weather conditions.

Warranty Terms

Who the warranty covers. This warranty is provided to the original purchaser and is not transferable to a subsequent owner. This does not affect any rights a subsequent owner may have under Australian Consumer Law.

How we resolve a claim. Where a claim is approved, we will repair the product, supply a replacement part, or replace the product, at our discretion. Most components of our current-generation products are individually replaceable, so in most cases a spare part is the fastest and most practical resolution.

If a product is discontinued. Where a product or component is no longer available, we may supply a comparable item of equal or greater value.

Replacement products and parts. Where a product or part is replaced under warranty, the warranty period continues from the original purchase date. A replacement does not start a new warranty period.

Labour and third-party costs. Our warranty covers the supply of repaired or replacement products and parts. It does not cover labour, installation, removal, or any costs charged by a third party.

Consumer Rights

Your rights under Australian Consumer Law apply in addition to this warranty, and nothing in this warranty limits or excludes them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Major failure: Bushwakka will, at your election, replace or refund your product.
Minor issues: We will work with you to find the best solution to ensure your product remains in safe, usable condition.

Warranty Conditions

Correct mounting with load-rated brackets is required for both awnings and rooftop tents. Approved options include:

Supplied brackets (included with your product)
Bushwakka-approved heavy-duty adjustable T-brackets
Brackets listed in our Fitting Advice

Bushwakka reserves the right to deny a warranty claim if the product has not been mounted with appropriately load-rated brackets, or if recommended mounting distances have not been followed.

Installation Requirements

Correct installation is a condition of warranty cover. When fitting a Bushwakka awning or rooftop tent:

Use the supplied brackets, or a Bushwakka-approved alternative
Observe the minimum bracket spacing specified for your product — refer to the Mounting Requirements section of your product listing or your installation guide
Use every mounting point provided on the backing plate. Do not fit using fewer bolts than supplied
Do not over-tighten fixing bolts
Apply anti-seize compound to stainless steel bolts
Mount to either your roof rack or your canopy — not spanning both
Confirm with your roof rack manufacturer that your rack is rated for the load and that you are using the correct fixing hardware
Re-check all bolts periodically, as they can loosen during travel

Where an installation does not meet these requirements, a warranty claim may be declined.

Awning Water Resistance

Bushwakka awnings are designed primarily as shade and sun protection, and are manufactured from waterproof-rated canvas that will shed nearly all water ingress in use.

They are not, however, sealed enclosures. When deployed, an occasional drip at a seam, stitch line or hinge point can be expected, particularly in heavy or wind-driven rain. This is normal for a canvas awning and is not considered a manufacturing fault.

To get the best weather performance from your awning, engage the rain tabs to create a gutter and prevent water pooling, and maintain the canvas with a reproofer spray as set out in our care guidelines.

Rooftop Tent Installation

If you choose to self-install your rooftop tent, please be aware that any damages arising from improper installation will not be covered under the Bushwakka warranty. We recommend that installation is conducted by a qualified professional to ensure optimal fit and safety. Bushwakka Adventure Gear PTY LTD is not liable for damages or issues resulting from self-installation.

Bushwakka offers professional installation services for awnings and rooftop tents at our Gold Coast HQ. Contact us at (07) 5515 7912, Extension #1 for availability or email us at sales@bushwakka.com.au

General Care Guidelines

To maximise the life of your awning or rooftop tent:

Open zippers fully before folding the bag to prevent stress on the zippers
Roll the canvas tightly to minimise movement during travel — loose packaging may cause rubbing and canvas damage
Use lanolin spray on brackets and metal components to help prevent surface rust
Apply canvas reproofer spray to maintain waterproofing
Check all bolts regularly, as they can loosen during travel
Fully dry your canvas before storing to prevent mould. Improper storage can void the warranty
Do not exceed the product's maximum weight capacity

What Our Warranty Does Not Cover

Our warranty does not apply to:

Improper use: Wind damage, incorrect use of storage bags, improper closure, or storing canvas incorrectly
Installation issues: Use of non-Bushwakka mounting brackets, incorrect load-rated brackets, over-tightening, insufficient bolts, incorrect bracket spacing, or unauthorised modifications
Canvas damage: Punctures, tears, abrasion from contact during travel, or damage caused by sharp objects
UV degradation: Fading or deterioration of fabric and components from prolonged sun exposure over time
Condensation: Moisture forming inside a tent or under an awning is a normal result of temperature and humidity, not a product fault
Zippers: Damage caused by excessive force, forcing a zipper that is obstructed, or operating a zipper that has not been kept clean
Rust: Surface corrosion where recommended maintenance, including lanolin treatment, has not been carried out
Transit damage: Damage occurring in transit, which must be reported on receipt in line with our freight and delivery terms
Environmental and accidental damage: Mould, insect or animal interference, misuse, incorrect operation, extreme weather, accidents, or normal wear and tear
Changes in legislation: Any rectification or work required due to Local, State, or Federal legislation changes occurring after the manufacture of the product
Expenses associated with repairs: Accommodation, relocation, fuel, freight, lost income or rental earnings, or other costs incurred before or during the repair process
Removal and reinstallation costs: The customer/claimant is responsible for all costs related to product removal, reinstallation, postage, or freight for repairs or replacements. We recommend insuring your shipment if you arrange your own freight, as Bushwakka is not liable for any loss or damage

Warranty Claim Process

To submit a warranty claim:

Call us on (07) 5515 7912, Extension #4 as soon as an issue arises
You will be assigned a Ticket # — please note this down, as our Warranty Team may ask you to quote it
You will be asked to provide your name, contact details, proof of purchase (your order number, or tax invoice if purchased via a reseller), a description of the issue, and photographs showing both the fault and how the product is mounted
Claims are processed within 14 business days, and the Warranty Specialist or Directors will provide a final decision

Note: If you purchased your product from a reseller, please contact the reseller directly to manage the warranty process.

Returning a Product for Refund

Where a refund has been agreed, the product must be returned to us before the refund is processed, unless we have advised otherwise.

Products must be returned within 14 days of the refund being agreed
Products must be returned with all original packaging, accessories, fixings and documentation
For rooftop tents, awnings and other large items, the customer is responsible for arranging and paying for return freight, and must provide tracking details
We recommend insuring your return shipment. Bushwakka is not responsible for loss or damage in transit on a customer-arranged return

These requirements apply to change-of-mind and goodwill refunds. Where a refund is provided because of a major failure under Australian Consumer Law, different arrangements apply and we will advise you of these at the time.

Chargebacks and Disputed Payments

If you raise a chargeback or payment dispute with your bank or card provider in relation to goods you have received, you remain obliged to return those goods to us.

A successful chargeback does not transfer ownership of the goods to you. Where goods are not returned following a chargeback, Bushwakka reserves the right to recover the goods or their value, including through debt recovery or legal proceedings, and to recover reasonable costs associated with doing so.

If you have a concern about an order, please contact us first using email enquiries@bushwakka.com.au or call us on (07) 5515 7912. In almost every case we can resolve the matter directly and far more quickly than a payment dispute.

Need Replacement Parts?

We offer replacement parts for most components of current-generation awnings and rooftop tents. If your product is an older model, we will make every effort to assist but cannot guarantee availability.

For parts inquiries and pricing (including freight), please contact us using email enquiries@bushwakka.com.au or call us on (07) 5515 7912, Extension #4

Additional Information

All terms are subject to change at the discretion of the Bushwakka Adventure Gear Directors.