Refund policy

Bushwakka Adventure Gear Refund and Exchange Policy

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return for faulty, damaged, or incorrectly supplied items.

This policy covers two situations: faulty, damaged, or incorrectly supplied items, and change of mind cancellations, returns, and exchanges. Please see the relevant section below.

Return and Exchange Guidelines

  • Change of mind: This section covers faulty, damaged, or incorrectly supplied items only. If you wish to cancel or return an order due to a change of mind, please see our Change of Mind Cancellations, Returns & Exchanges section below, which sets out the applicable fees and conditions.
  • New condition requirement: All returns must be in new condition, with original packaging intact.
    • Clothing items must be unworn, unwashed, and have tags attached.
  • Items not as purchased: We will not accept items that have been used, washed, or have damaged packaging.
  • Store credit for approved returns: If your return is accepted by our team, a store credit will be issued.
  • Postage for exchanges: Standard return postage is included. For Express postage, please provide a pre-paid satchel when sending back your item.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

  • Be in the same condition as received – unused (unmounted) with all original accessories and components included.
  • Be in its original, undamaged packaging.
  • Return freight charges are the customer's responsibility.

Note: Items sent back without prior approval will not be accepted.

To start a return, contact us at info@bushwakka.com.au. If your return is approved, we will provide you with a return shipping label and instructions on where to send your package.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • Your item is defective or damaged.
  • You received the wrong product.

We will evaluate the issue promptly and ensure a resolution.

Note: Sale items and gift cards are non-returnable.

Exchanges (Faulty, Damaged, or Incorrectly Supplied Items)

If you need a different item due to a fault, damage, or an incorrect item being supplied, the quickest way is to:

  1. Return the item you currently have (subject to eligibility).
  2. Once your return is accepted, place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will notify you of the approval status of your refund.

  • Shipping charges are non-refundable.
  • If approved, your refund will be processed automatically to your original payment method.

Please note: Your bank or credit card company may take additional time to process and post the refund to your account.

Change of Mind Cancellations, Returns & Exchanges

If you wish to cancel, return, or exchange an item simply because you've changed your mind (rather than due to a fault, damage, or incorrect item), the following applies.

1. Orders Not Yet Paid

If you've placed an order but haven't made any payment, you may cancel free of charge at any time before payment.

2. Paid Orders β€” Not Yet Collected or Dispatched

If you've paid a deposit or paid in full but haven't yet collected or received your order, and you decide to cancel due to a change of mind, the following cancellation fees apply:

  • Rooftop Tent: $150.00
  • Awning: $100.00
  • All other accessories: $75.00

3. Orders Already Collected or Delivered

If you've already collected or received your order and wish to return or exchange it due to a change of mind, the following conditions must be met before we can accept the return:

  • You are responsible for returning the product to our store, or covering the return freight cost (a freight quote can be provided on request).
  • The product must be unused, complete, and returned in its original packaging in resalable condition.

Where these conditions are met, the following restocking fees apply:

  • Rooftop Tent: $250.00
  • Awning: $200.00
  • All other accessories: $100.00

These fees help cover the costs associated with processing returns, inspecting products, repackaging, and returning stock to inventory.

Change of mind exchanges: To exchange an item due to change of mind, the item must first be returned under the conditions above (restocking fee applies), and a new order placed separately for the desired product.

If you have any questions about this policy, please contact us at info@bushwakka.com.au before placing your order.